This is an exciting time at MedData. We’ve grown into one of the leading providers of medical revenue cycle management services in the United States and we are continuing to grow rapidly and thoughtfully. We continue to employ more dedicated client service managers and three times more billing and collection resources than the competition and we are determined to make our client service team stronger than ever.
Patient-Focused Client Services
Our robust Client Services team has an average individual tenure of nearly 10 years of taking great care of clients and our commitment to providing the right people and roles for our clients is exemplified in our investment in hiring this year. We continue to add talented, experienced staff who are focused on excellent customer service, operational excellence, and serving the unique needs of each client.
From on-boarding, to go live, and beyond, we are committed to service and responsiveness that exceeds our clients’ expectations. Accordingly, we have added bandwidth and leadership expertise to our Client Services Department with the addition of our Executive Director of Client Services, Jennifer Falca, and two additional Client Services Managers.
While the Client Services Team manages the day-to-day delivery of services, we also partner each account with a specialty-specific Coding Manager and Billing Manager to ensure our client needs are met from a cross-functional perspective.
Training & Mentoring
We have implemented a new multi-specialty training and development program for Coders designed to maintain our productivity and quality standards as we add new clients and new specialties (our minimum accuracy expectation is 98%). We also have created a Mentoring program for the training and development of our Patient Service Representatives (PSRs).
We believe in client education and thus deliver feedback through our Client Documentation Feedback Specialists reporting. We are expanding the team to incorporate new specialty areas including anesthesia, radiology, surgery, and OB-GYN.
Our people make the difference – work in a company that combines healthcare, financial, and technology services! If you or someone you know who would make a good fit for our team, have them visit our Careers page or connect on LinkedIn, we’d love to talk to them.