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2017 01 13 Documentation Calculation

What is Different Between Patient Experience, Satisfaction?

Sean Biehle

Sean is Director of Creative Services for MedData, overseeing all content, design, and communications.

We’ve been saying this for a long time. Patient experience is the sum of all interactions along the care continuum. Patient satisfaction is how well a patient’s expectations are met along the way.

Patient experience and patient satisfaction are healthcare terms that are too often used interchangeably. Although they appear to be synonymous – a patient’s hospital experience should be satisfactory, one might assume – they are in fact separate terms that have entirely different meanings to healthcare professionals.

Source: What is Different Between Patient Experience, Satisfaction?

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