As a provider, it can be tough to not see the patient as existing anyplace else but inside the walls of their office or hospital. But patients are patients at home, too. When they get a bill they don’t understand, they need someone to help educate them on their payment options.
Patients and providers do not see satisfaction the same way. Providers largely thought they were meeting patient needs, with 86 percent saying they thought their patients felt cared for as individuals.“What some providers see as an acceptable effort toward patient-centered care does not satisfy some patients, possibly because patients are used to receiving highly personalized service that is tailored to their wants and needs in areas outside of healthcare,” the authors wrote.