With the shift to value-based care, more and more health systems have been investing heavily in EHR technology over the past decade. But as this study from Deloitte shows, hospitals that had more value-based payments were more likely to adopt population health and care coordination technologies, but not so much for technologies that supported the core operational and financial aspects of their business (like revenue cycle management).
As this data shows, most health systems’ technology adoption strategies are focused on organizing clinical data and information and adopting EHR systems and analytics capabilities to interpret the data. These technologies will likely continue to be critical. But, our analyses also show that many health systems—even ones that are farther along the road to new payment arrangements—may still lack critical technologies. Health systems should go beyond the EHR to focus on patient and provider engagement technologies (such as virtual care) and core operational and financial applications.
Health systems will likely need new capabilities in patient and provider engagement as health care consumers take care into their own hands and as clinicians are paid based on outcomes as well as volume. They may also need to upgrade the patient-facing aspects of the revenue cycle (for example, patient billing and collections) to protect their margins by more efficiently reducing costs and improving revenue.
The study, which looked at the buying decisions of 4,500 hospitals for the five years between 2012 and 2016, can be downloaded at the link below.