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Is your organization doing enough? Your patients' financial experience should match their clinical one.
Patient outreach that goes beyond the bedside can help hospitals recover up to 25% more in self-pay revenue.

Download this white paper to learn how field advocacy can be an effective means to help patients find assistance.

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At MedData, EVERY patient matters.

When your patients come first, results follow.

Our eligibility services can backstop your internal programs or current partner to ensure your patients receive the financial care they deserve.

Our proprietary technology finds more payer sources than anyone else does and helps patients easily advance through the eligibility process. We persistently work ALL patients – not just the high-dollar accounts – throughout all phases of care so they don’t become ineligible.

We typically recover 15%-25% more self-pay revenue IN ADDITION TO what our clients are currently getting.

* HFMA staff and volunteers determined that MedData’s Eligibility Services have met specific criteria developed under the HFMA Peer Review Process. HFMA does not endorse or guarantee the use of this product.

Partner with the Experts

Institutionalized Expertise

We have been providing this service to our customers for over 20 years. Our teams of billing experts have access to tools that allow them to quickly identify and verify coverage, including our Payer Management Portal, which tracks all Medicaid payers nationwide and drives workflows and quality assurance based on those profiles.

Extensive and Continuing Technological Development

We have internal tools and processes that identify what referral and certification requirements are required for all out-of-state Medicaid plans. Some of these tools that set us apart are:

  • Claim Editor/Electronic Submission
    • MedData’s proprietary billing tool, the Claim Editor, identifies payer-specific billing rules and guidelines for out-of-state Medicaid plans.
  • Eligibility Verification Website
    • Hospital registration staff has access to an Eligibility Verification tool that uses patient demographic information to check against state databases for patient eligibility for Medicaid, Medicare and other third-party payers and automatically uploads the account information into our account management system where it is immediately flagged to an eligibility screener for double-checking.
  • Screening/Tracking Tools
    • Our screening technology allows our staff to screen for all 350 different government programs across the country. It’s updated in real-time as federal and state policies change, so advocates are equipped with up-to-date information to accurately validate the patient’s coverage.

Key Differentiators

Our proprietary system scans hundreds of federal, state, county, and community programs. Nobody else is even close.
We rescreen in real time until a final diagnosis is reached.
Our on-site advocates are trained on our philosophy of “the patient at the forefront of everything we do,” and they bring this to every encounter.
You will see the results quickly, and our reporting system empowers you to address trends while giving you peace of mind that choosing MedData was the right decision.
Simultaneous screening for these programs means that even if/when an eligibility case has fallen through, we identify another payer source.
With this program in place, we scan multiple state and commercial databases for potential coverages on all self-pay patients and any TPL case that doesn’t have a secondary payer identified.

Patients at more than 650 hospital locations have gained access to assistance through our work.

MedData’s patient-focused healthcare eligibility services find appropriate assistance to help pay medical bills, and in fewer days than other providers. Every step of our process is designed to meet the needs of hospitals working to manage their revenue cycles while maintaining the service levels their patients expect.

Other single service line vendors don’t have the technology, expertise, or coordination to process claims in a timely and compliant manner, causing hospitals to miss additional revenue opportunities. But we help solve every challenge throughout the entire patient financial experience, simultaneously screening multiple programs across our unified services.

Over the past 20 years, we have built a better approach through an integrated model that works for hospitals and patients across the various eligibility programs such as:


  • Enrollment Assistance
  • In-State & Out-of-State
  • Long-Term Care Assistance
  • OB Pre-Registration Program
  • Medicaid Secondary


  • SSI Applications
  • SSDI Applications
  • Representation at Hearing Level
  • Appeals Council Support

Other Programs

  • Qualified Health Plan Enrollment
  • State and County Programs
  • COBRA Assistance
  • Victims of Crime Services
  • Indian Health Services

Our Eligibility and Disability services are an integral part of MedData OneTouch℠ – an integrated service line approach that specifically improves upon siloed services  and unites them into a single solution. This platform does something entirely unique in the marketplace by identifying all payer sources and the most appropriate coverage in the properly compliant order through a single touch-point for patients, whether they’re insured, under-insured, or uninsured.

Legislative Monitoring and Involvement

MedData has a dedicated team who proactively represent our customers in legislatures at the state and national levels. They are dedicated to researching federal and state laws and training our employees on program or policy changes. This team is led by Doug Turek, our Senior VP of Regulatory Government Affairs.


MedData’s MPower Audit Capability audits the work of our advocates in real-time using proven rule sets that guide them through the steps necessary for each account, so revenue recovery is maximized and compliance is maintained. This practice maximizes revenue and complies with CMS Payer of Last Resort Regulations.

Actual quotes from our Clients’ patients.

He helped resolve an issue with my insurance coverage and called me back like he promised. He was very nice, patient, and kept his promises by following up and fixing my issues.

Your patient service representatives did an incredible job in resolving my account concerns. They were wonderful and very helpful!

Even though this has been a very frustrating time, you have been extremely helpful. I had been going back and forth with insurance and just when I thought I was getting nowhere your team assisted in the best manner and was able to solve the issue at hand!

Cut costs.
Repair your bottom line.
Discover new revenue streams.
You deserve more from your revenue cycle.

Learn how you can create a better experience for your patients
and boost your bottom line.