Patient Financial Services
MedData OneTouch℠ does something
entirely unique in the marketplace
SIMPLIFY the complex
We identify all payer sources and the most appropriate coverage in the properly compliant order through a single touchpoint of payments for patients, whether they’re insured, under-insured, or uninsured. No other company offers a single platform that increases hospital revenue, patient satisfaction, and compliance while decreasing the number of vendor interactions. Our technology-enabled solution combined with our proven expertise enhances the patient financial experience so hospitals can focus on the clinical experience.
Download this white paper to learn how your organization can increase revenue, improve patient satisfaction, reduce risk, and streamline your revenue cycle.
GREATER ROI WITH UNIFIED SERVICES
Increasing cost savings and patient satisfaction
MedData OneTouch℠ specifically improves upon traditionally siloed services – such as Eligibility, Patient Responsibility, Workers’ Compensation, Denials, Disability, and Third Party Liability – and unites them into a single solution to help hospitals avoid chasing payment from many programs with many vendors and missing some revenue opportunities altogether. Due to our expertise in these individual areas, our clients realize a 10%-35% increase in actual revenue, even when using just one of these services. Combining our services into a single solution with MedData OneTouch℠ increases overall cost savings and patient satisfaction at the same time, as well as pays for the service fees.
Complementary Services To Assist With Patient Financial Services
Our concurrent screening and advocacy help hospitals and the uninsured and appropriate programs to contribute to paying for care. Our technology-based, best-in-class inpatient and outpatient screening is automated for all 50 states and includes 24/7 ED coverage. We are HFMA peer reviewed, and no other vendor has our national presence and expertise.
We have a dedicated, U.S.-based call center focused on patient education and quality customer service to help create a better overall patient experience. We offer bill consolidation and 24/7 patient self-service, and we screen for all programs before ever attempting to collect from the patient. We typically see a 30% increase in collections over what clients were doing before, and we and new or different insurance information on 15%-20% of accounts that come to us.
We identify liability sources, mitigate payer denials, and protect insurance proceeds for accident accounts. Our scalable services have nationwide presence – on-site in the ED and in the eld – with consistent exposure to every state program and local laws. No local law firm can match our ability to put people in the field on a local level anywhere in the country.
Our method of converting unresponsive patient denials into paid claims is unique. We take a hands-on approach and use a combination of proprietary and subscription-based services to successfully locate, engage, and educate patients to resolve pending issues.
Our team is embedded on-site within operations, providing real-time feedback and updates on trends across all 50 states. Our proprietary billing and claim management technology has over 350 Medicaid payer profiles, and we custom tailor each implementation to maximize ROI.
We provide comprehensive collection and follow-up services on all accounts, including everything needed to transmit the bill and obtain reimbursement from the Veterans Administration for this unique patient population.
With resources present at multiple locations nationwide, our proprietary technology and innovative methodology is designed to better capture the resources used in each patient encounter without interruption.
- Ability to scale with offshore resources
- Professional fee and facility expertise
- Optimal collection efficiency
- Personalized, on-site provider education
- Focused audit requests to quickly identify trends and increase cash flow
- On-demand, standard, and custom reporting
- Auditing safeguards with the highest compliance standards
Our software platform is branded for your organization, customized speci cally for the care you provide (by service line and procedure), and available for any internet-enabled experience.
- Reduce readmissions and cancellations
- Increase program adherence
- Track patient-recorded data and outcomes
- Robust administrative dashboard for measuring patient & population analytics
- Deliver focused patient education videos, podcasts, images, and text directly to a patient’s mobile device or computer
- “Pre-hab” patients for better health outcomes
- Empower patients to take a more active role in their care
Your patients' satisfaction is our #1 concern.
He helped resolve an issue with my insurance coverage and called me back like he promised. He was very nice, patient, and kept his promises by following up and fixing my issues.
Your patient service representatives did an incredible job in resolving my account concerns. They were wonderful and very helpful!
Even though this has been a very frustrating time, you have been extremely helpful. I had been going back and forth with insurance and just when I thought I was getting nowhere your team assisted in the best manner and was able to solve the issue at hand!
I was having an issue with getting my secondary insurance billed and I was thrilled with how she went the extra mile to get what I needed.
What a great example of how service representatives should handle patients! He was so kind and thoughtful.
Enhance operational workflows.
Create a better experience for your patients.