Patients Enjoy Streamlined Registration Process, Ability to Request Payment Plans Online, and a Spanish Language Option
Brecksville, Ohio … June 5, 2012 …. MedData, a leading provider of revenue cycle management and patient satisfaction services, announced today updated patient services enhancements to its online patient-access portal: MyMedAccount.com.
Patients access MyMedAccount.com to view and update the information used to generate their medical statements, helping ensure insurance and demographic information is correct. Patients can also pay outstanding balances and speak to a Patient Service Representative online through a live chat session while viewing their statements.
One of the key new enhancements to MyMedAccount.com is the ability for patients to be able to request a payment plan directly from the site and receive status updates as a request is evaluated. Additionally, due to the feedback provided directly to MedData’s call center representatives, the MyMedAccount.com registration process has been streamlined and enhanced to meet the needs of patients while maintaining MedData’s industry-leading compliance standards. Patients can now quickly provide specified key data elements required to validate identification while upholding patient information protection. Lastly, in support of requests made directly from both patients and physicians, patients can now choose to access MyMedAccount.com in Spanish via a simple online selection.
“MyMedAccount.com streamlines the data verification process and empowers patients with the most up-to-date resources and technology necessary to ensure their post-visit billing experience is positive,” explained Sue Chilson, MedData’s chief information officer. “MedData constantly strives to meet and exceed patient expectations, and these new enhancements were developed in direct response to patient feedback.”
Brecksville, Ohio-based MedData is one of the nation’s leading providers of a range of medical revenue cycle management services including, among others, billing, coding, collections and patient satisfaction. For more than three decades, the Company has been providing innovative billing solutions to the medical community. Annually, MedData serves millions of patients across various medical specialties. MedData currently provides services to more than 3,000 physicians at 700 facilities across 40 states from its headquarters as well as offices in Grand Rapids, Mich., Roseville, Calif., Bellevue, Wash. and Peoria, Ill. For more information, please visit www.meddata.com.
# # #