Brecksville, OH (April 1, 2019) – The formerly indomitable lab rat, undisputed champion of untold scientific experiments, has finally met its match – the healthcare administrative process.
“I’ve never seen anything like it. This is a sad day for science … and rats,” said Dr. Jo King, chief research officer of A.F. Day Labs.
MedData, a MEDNAX (NYSE: MD) company and a leading provider of technology-enabled management services for hospitals and healthcare providers, had commissioned A.F. Day Labs to conduct an experiment with Rattus norvegicus on navigating the complexity of healthcare administration – a notoriously convoluted tangle of back-office processes. Shockingly, not a single one of the 4,119 beady-eyed subjects successfully completed their objective.
Rats own a special place in medical research history. They were the first mammals specifically domesticated for use in the laboratory, beginning as early as the mid-19th century. Over time, the lab rat has proven invaluable to scientists for its intelligence and persistence in overcoming obstacles specifically designed to block the rat from its desired goal, like a precious morsel of Baby Swiss at the end of a labyrinth.
Now, that legacy is forever tarnished. But are the rats to blame, or was their task simply too overwhelming?
In a soon-to-be published report in the respected journal Definitely Not A Joke, Dr. King describes how dozens of rats simply gave up in the middle of a maze designed to reflect the headaches of deciphering healthcare administration’s spiraling mélange.
“It was so bad, at one point, we even increased their incentive. If there’s one thing rats love more than cheese, it’s pizza. But even a big slice of Meat Lover’s wasn’t enough,” Dr. King said. “Actually, one little guy almost made it, but he ended up clenching his paws into fists and banging them against the floor of the maze as tears of frustration rolled down his furry cheeks. Makes you wonder how people in healthcare get anything done.”
Fortunately, the experiment did yield significant evidence to support MedData’s theory that it’s time for healthcare providers to change the costly, complex administrative process. In today’s era of healthcare consumerism, providers need substantial administrative resources – often with a high price tag – to manage the many choices available in the mostly private, multi-payer system. It’s a daunting task to sort out the flood of options from health plans and maintain absolute compliance when there is little to no consensus from insurers and public programs on standardized coding, pricing, reporting, billing, and collections.
Comprehensive solutions such as MedData FastTrack provide an alternative to traditional revenue cycle management tactics. MedData’s method can be a difference-maker for providers looking to cut down on the complexity of the healthcare revenue cycle.
MedData, a MEDNAX (NYSE: MD) company, is a leading provider of technology-enabled management services for hospitals and health systems. For four decades, the company has been providing innovative solutions to the medical community and serving hundreds of millions of patients across numerous medical specialties. MedData currently serves more than 10,000 physicians at a growing network of 3,000+ facilities nationwide from its headquarters in Brecksville, Ohio, and more than 20 regional offices across the U.S.