Customer Service that Delights
Superior customer service can help elevate any business relationship into a true partnership. One of our core values at MedData is to “Delight our Clients.” We strive to exceed client expectations for quality, delivery, price, and performance with our revenue cycle services. In doing so, we will deliver an unexpected and continuous stream of additional value that transcends typical client satisfaction standards and leaves a lasting impression of our dedication to client delight.
An Integrated Revenue Cycle Service Line Approach
MedData’s diverse and complementary services are designed to work better together as part of MedData OneTouch℠ – an integrated revenue cycle service line approach that specifically improves upon operational centers and unites them into a single solution. This platform identifies all payer sources and the most appropriate coverage in the properly compliant order through a single touch-point for patients, whether they’re insured, under-insured, or uninsured.
Screening and advocacy designed to find maximum coverage from more than 2,000 state, federal, and local programs for all patients.
Dedicated U.S.-based call center focused on patient education and first-call resolution to increase collections and speed up claims processing.
Expert billing & legal teams resolve all claim denials in their entirety to mitigate compliance and revenue risks for Workers’ Comp and Liability (Auto) accounts.
Full-service, outsourced accounts receivable billing and follow-up, including all balances and project work.
Persistent, hands-on approach and high-tech resources to overturn administrative or clinical denials.
20+ years of legal oversight experience in all 50 states and 350+ Medicaid payer profiles.
Deep understanding of VA billing, appeals, aging, high dollar, etc., and personal connections to VISNs nationwide.
“I have been in the industry over 30 years and MedData has the most efficient and comprehensive Medicaid Eligibility program I have ever dealt with.”
You do what you do very well. What makes you stand out is that you are more of a partner with us to help us be successful in our business.
The MedData staff is responsive to our patients needs and obviously to our needs as an organization, not only with our service & process. They are always right on top of issues. Very quick to respond and nip it.
Client Services are exceptional. They are responsive and available to meet our needs. They facilitate and coordinate our needs between the various MedData departments, communicate effectively and anticipate needs.
I think you are serving our self pay population well by enrolling them in presumptive or Medicaid coverage where they desperately need it.